Regional Transit Coordination Plan (RTCP) Information Coordination Component

The Regional Transit Coordination Plan is an ongoing multi-year program aimed at enhancing regional mobility by facilitating seamless travel on public transportation.

Recognizing that Information Coordination and Physical Coordination are complementary, the RTA initiated an effort to address both categories simultaneously for existing transfer locations. The information and physical coordination study included an assessment of current information practices targeted to transferring passengers and site visits to 75 priority transfer locations in order to determine necessary modifications in both categories. The focus was on content and specific placement of directional and service information, plus any physical site modifications necessary to improve connections. The results were presented to the RTA Board in February 2003.

The information coordination component recommended modifying existing maps, schedules and signs to clearly emphasize interagency transfer opportunities and better direct transferring passengers. The study also proposed new way-finding signage between boarding areas, new local area maps at interagency locations, and a new rail-to-rail connections map showing both Metra and CTA rail lines and stations. To gage customer response for these recommendations, a second round of focus groups was conducted in June of 2002. The results of the focus groups are documented in the Way-Finding Focus Group Report.