Information Technology - TOPS Upgrade II

This map shows the location of the project. For projects that do not have a specific location but affect a line/route or the entire system, either the affected lines/routes are shown, or an entire service area map is shown.

If you select the option to “toggle the benefit layer,” you will see an approximation of the area that will benefit from the project.

Each capital project is measured on 15 evaluation metrics to better understand its impact on the region. Learn more about the metrics and see a legend for all measures here.

Click the circled (i) information button to read a definition of each metric and hover over the image to see more about each measure.

The degree to which a project improves regional access to the region’s key destinations. Including jobs, retail, healthcare, recreation, and education.

The project improvements to existing assets to make them partially or fully accessible. Including station/stop and area improvements, vehicle accessibility, and accessible communications.

The project impact to ratings from the FTA Transit Economic Requirements Model (TERM).

The project’s minor or major benefits to riders and what proportion of the agency’s riders will benefit from it.

The project impact on overall capacity, reflecting current and planned levels of utilization.

The project impact on reductions or offsets to greenhouse gas (GHG) emissions generated from transit operations.

Project impacts on land use and development, construction, and long-term jobs.

The distribution of project benefits to location(s) identified under the USDOT Justice40 Program.

The project impact to maintenance or improvement of exposure to risk for riders/employees and the project impact to security enhancement.

The project impact on operating costs.

The project impact to maintenance or improvement of exposure to risk for riders/employees and the project impact to security enhancement.

Project impact on maintenance or improvement of service speed and reliability, considering both direct and indirect impacts.

If required, whether or not the project complies with federal, state, local, or other regulatory mandates.

The project impact to climate benefits, such as a reduction in emissions, generated from mode shift to transit and away from private auto-use.

The project impact to average vehicle ages, compared with Service board benchmarks to prioritize replacing vehicles that are beyond their useful life.

Evaluation Metric Measure
Access to Key Destinations i
Not applicable symbol

Does not impact Access to Key Destinations

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Accessibility Improvement(s) i
Not applicable symbol

Project is not related to accessibility

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Asset Condition (FTA TERM Rating) i
Green gear

Asset(s) rated above 3

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Benefit to Riders i
Black line with arrows on each end

Helps to maintain current benefits to riders

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Capacity Benefit and Need i
Not applicable symbol

Not related to capacity of transit operations or facilities

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Climate Agency Operating Impacts i
Not applicable symbol

Project does not effect GHG emissions

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Economic Impact i
Not applicable symbol

No economic impact

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Equity Based on Residential Geography i
Not applicable symbol

Project is not location specific or benefits entire service area

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Impact on Customer and Employee Safety i
Not applicable symbol

Project has no impact on safety

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Impact on Operating Cost i
One red up arrow

Increases operating cost

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Impact on System Security i
Black line with arrows on each end

Project maintains or replaces existing level of security

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Impact to Service Speed/Reliability i
Not applicable symbol

No impact on service speed/reliability

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Regulatory Requirements i
Black x mark

No regulatory requirements met for this project

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Ridership/Mode Shift Impacts i
Not applicable symbol

Project has no impact on transit ridership

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Vehicle Useful Life i
Not applicable symbol

Asset is not a vehicle with a useful life

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Project Description

To upgrade TOPS to Version 2025 or higher. In order to be on the most recent software refresh and technological architecture the TOPS applications should be upgraded every 3-4 years to utilize the latest software algorithms and better means of doing business. The current contract with Trapeze calls for 2 different TOPS upgrade. This request is for the 2nd TOPS upgrade request. This project will be to upgrade the TOPS application, and its related hardware. This includes upgrading the TOPS application, Viewpoint application, and the several interfaces with other enterprise applications like TOPS, ERP, Hastus, LMS etc. The hardware infrastructure for the TOPS servers (Dev, Test, Training, PROD) will need to be upgraded along with The Tap / SIT boxes that are spread across the various CTA facilities will also need to be upgraded.